FAQ

Please find below answers to the most frequently asked questions. If you don’t find the one you’re looking for, you may contact us at team@preventgo.io

  • ID Card
  • French Passport
  • Residence permit
  • Driving licence
  • Vehicule registration document
  • Pay slip
  • Tax notice
  • Property tax document
  • Billing / Payment notice (Phone, Mobile, Energy)
  • Bank statement

You can try the entire API for free for 1 month, we create a trial account with 100 free requests.

We give you access to our customer care platform. You will be able to open support tickets and you will receive an answer between 24 and 48H depending on the plan you suscribe.

We warn you by email when you reach 80% of your quota.

It means that we guarantee a service availability rate of 99.95%.

Passing the value “processImage”:true in the options parameter will tell the service to generate a processed (cropped and rotated) version of the image.
Adding “annotateImage”:true will highlight the extracted information in the processed image.

The resolution must be at least 320 x 240 pixels.

There must be only one document per image (or page for PDF files).

The files must be JPEG, PNG or PDF files and must not exceed 10MB.

Annotated images are available for 15 minutes after they were generated.

A request will be charged if the HTTP response code is 200, which corresponds to a valid response.

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